Refund policy

Refund, Cancellation & Exchange Policy

At Makeup Product AE, we are committed to providing a transparent and reliable shopping experience. Please review our policy before placing an order.

1. Order Cancellation Policy (UAE & GCC)

All orders are considered confirmed once payment has been successfully received.
We do not accept cancellations or order modifications due to a change of mind once an order has been processed.
Orders cannot be cancelled once shipped, except where required by applicable consumer protection laws.
Cancellation requests submitted before processing may be reviewed on a case-by-case basis.

2. Returns & Exchanges

Due to the nature of our beauty products, cosmetics, accessories, and limited-edition items, we do not accept returns or exchanges for change of mind, personal preference, or incorrect selections made by the customer.

Exceptions apply to defective, damaged, incorrect, or otherwise non-compliant products, in accordance with applicable consumer protection laws.

3. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item:

Contact us preferably within 24 hours of delivery.
Provide your order number and clear photos or videos of the issue.
Keep the product, original packaging, and accessories until your request has been reviewed.
Our team will assess the issue and arrange an appropriate resolution.

Depending on the circumstances and applicable law, resolutions may include replacement, exchange, repair where appropriate, or a full or partial refund.

The 24-hour reporting period is recommended for faster assistance and does not limit statutory consumer rights.

4. Pre-Orders & Special Orders

Arriving Soon — 2–7 Working Days

These products are expected to arrive within 2–7 working days before being prepared for dispatch.

Special Orders — On Request

These products are sourced specifically upon customer request. Estimated processing times will be communicated before the order is confirmed.

Pre-orders and special orders cannot be cancelled for change of mind once sourcing or processing has begun.
Processing times do not include shipping or delivery.
If an item becomes unavailable, customers will be offered a full refund.
Delays, non-delivery, defects, and incorrect items will be handled in accordance with applicable consumer protection laws.

5. Non-Returnable Items

Returns for change of mind are not accepted for:

Cosmetics and beauty products.
Used, opened, or altered items.
Accessories and limited-edition items.
Pre-orders and specially sourced products once processing has begun.
Products correctly delivered as described.

This does not exclude remedies required by law for defective, damaged, incorrect, or non-compliant goods.

6. Refund Processing

Where a refund is approved or legally required:

Refunds will be processed through the original payment method where possible, or another agreed method.
Processing times may vary depending on the payment provider or bank.
Any deductions for payment processing, transfer, or other fees will only apply where legally permitted.