Shipping policy

Shipping & Delivery Policy

At Makeup Product AE, we aim to provide a smooth and reliable delivery experience for all our customers across the UAE and GCC.

1. Order Processing

All orders are prepared and processed within 1–3 working days after payment confirmation.
Processing times exclude weekends and public holidays where applicable.
Orders placed during holidays or busy periods may require additional processing time.
Processing time is separate from shipping and delivery time.

2. Domestic Shipping — UAE

We offer delivery across the United Arab Emirates through our trusted local courier partners.

Delivery Time: 1–3 working days after dispatch.
Western Region: Deliveries may follow scheduled service days and require additional time.
Shipping Fees: Calculated and displayed at checkout based on the delivery location.

3. International Shipping — GCC

We currently ship to:

Saudi Arabia
Kuwait
Bahrain
Oman
Qatar

Estimated Delivery Time: 5–8 working days after dispatch.

Shipping fees are calculated at checkout based on the destination and shipment details.
Delivery estimates may vary depending on customs clearance, courier operations, and local regulations.
International shipments may be handled by multiple logistics partners.

4. Pre-Orders & Special Orders

Arriving Soon — 2–7 Working Days

These items are expected to arrive within 2–7 working days before being prepared for dispatch.

Special Orders — On Request

These items are sourced specifically upon customer request. Estimated processing times will be communicated before the order is confirmed.

Please note that pre-order processing times are separate from standard shipping and delivery estimates.

5. Tracking & Shipment Updates

Tracking details will be shared via email once available.
For some international shipments, tracking information may take an additional 1–3 working days to become available after dispatch.
Customers can track their shipments directly through the courier's tracking system once tracking information is provided.

6. Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Customers are responsible for applicable import charges unless explicitly included in the amount paid at checkout.
Customs clearance procedures may affect delivery estimates.

7. Damaged, Lost or Incorrect Shipments

Please inspect your order upon delivery.

If your shipment arrives damaged, incomplete, or incorrect:

Contact us preferably within 24 hours of delivery.
Provide your order number and clear photos of the item and packaging.
Keep the original packaging and contents until the issue has been reviewed.

Our team will investigate the issue and coordinate with the courier where necessary.

Appropriate resolutions will be provided in accordance with our Refund, Cancellation & Exchange Policy and applicable consumer protection laws.

The recommended 24-hour reporting period does not limit statutory consumer rights.

8. Delivery Delays

Delivery times are estimates and are not guaranteed.

Delays may occur due to:

Customs clearance
Courier operational issues
Public holidays
Weather conditions
Other circumstances beyond our reasonable control

If your order is significantly delayed or has not arrived, please contact us so we can assist with the investigation and an appropriate resolution.

9. Incorrect Delivery Information

Customers are responsible for providing accurate and complete shipping details.

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional delivery or return shipping fees may apply where legally permitted.